Context-based segments
Send messages to customers by plan, usage, status, or history.
See how it works[ INTAKE · PRODUCT ]
Useful messages when context already shows what is happening
Send proactive answers and notices when the account state shows a user needs help.
Messages when the product already shows a blocker
Messenger widget
Embedded widget inside your SaaS to resolve where the user gets blocked.
Email
Turn repetitive emails into tickets with visible account state.
Slack
Handle Slack questions with account context before replying.
Proactive messages
Proactive help when the user gets blocked
Use the context already in the support workspace to anticipate setup, plan, permission, or integration questions.
Insights
Measure real deflection in production
Identify deflected tickets, repeated topics, and cases that still reach the team.
More relevant messages thanks to context
Connect conversations, data, and requests so support, product, and go-to-market work from the same reality.
Surveys and alerts
Collect feedback or communicate important changes before customers open a ticket.
See how it worksFollow-up
Review conversations and replies by account before reaching out again.
See how it worksINTEGRATIONS
Connect the agent with your favorite tools
Sync conversations, customer data, and tasks with the tools your team already uses.
Privacy, control, and human oversight
The agent is designed to work with customer data in a controlled way, with secure access and human decisions when they matter.
GDPR-ready
Secure access
Data control
Frequently asked questions
What type of messages can I send?
You can send proactive alerts, product communications, surveys, and follow-up messages.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It reads real account context and answers repeated questions before they add load to the team.
Does the agent replace the team?
No. The agent reduces repeated work and escalates the cases where a person adds judgment.
Can we use our own documentation?
Yes, but it does not stop there. The agent combines docs with plan, settings, usage, and real account state.
How do we get started?
Most teams start with the repetitive questions creating the most load and the account data needed to resolve them.
