A knowledge base that does not stop at articles
The agent uses your docs and combines them with the account data instead of sending a generic article.
Trusted by teams at:
- and 20+ more companies
Knowledge base
Connect your company knowledge directly to support
Publish articles and connect your internal docs so your team, your customers and the agent have the answer at hand.
See the help center
AI answers
Answer repeated questions before they reach the team
The agent answers from your docs right away, and your team only steps in when a person is needed.
See the AI agent
CUSTOMERS
Articles connected to support
Every support conversation can propose a new article so the question does not come back.
CUSTOMERS
Improvement signals
Spot which questions repeat most to update documentation and reduce team workload.
INBOX
An inbox connected to your docs and account data
Your docs are there, and the agent also checks the account data when the answer depends on the user.
See how it worksSupport your customers anywhere
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect your company knowledge to support
Connect the agent to your docs and account data so it answers with up-to-date information.
See all integrationsFrequently asked questions
How does AI search work in the help center?
Customers type their question in the search bar and get a direct answer based on your article content, without having to read the full article.
Can documentation be published in multiple languages?
Yes. You can publish the same help content in several languages so every customer finds the answer in theirs.
How is the knowledge base kept up to date?
Articles are created and edited in Intake’s editor, and support conversations flag which docs need updating based on the most repeated questions.
What is the AI agent?
An AI agent that serves your customers on your website, your app, email or WhatsApp. It answers with your docs and each account’s data, and resolves repeated questions before they reach your team.
Can the agent answer questions using our own documentation?
Yes. It uses your docs as the base and combines them with the account’s plan, settings and usage when the answer depends on the user.
What happens when the AI cannot answer?
The conversation goes to a person with the customer data, the previous messages and the question that needs help.
Does the agent replace our support team?
No. It handles the repeated tickets and hands to a person what needs one.
How much does the AI agent cost?
From €49 a month billed yearly (€59 month to month) with 200 conversations included; €129 with 800 and €289 with 2,000. No per-seat fees, and a 10-day free trial.
