AI search answers
Customers search directly and get instant answers based on your help content.
[ INTAKE · USE CASE ]
Docs connected to the user’s real state
The agent uses your documentation, but combines it with real account state instead of sending a generic article.
A knowledge base that works for you
Give customers direct access to answers from your documentation so your team stops repeating the same replies.
Explore help centerMulti-brand & multilingual
Publish help content for different audiences, products, or languages without making it messy.
Powerful editor
Create clear articles with rich formatting, images, code blocks, and custom content sections.
Knowledge base
Connect your company knowledge directly to support
Publish articles, connect internal documentation, and make sure agents and customers always have the right answer at hand.
AI Answers
Answer repeated questions before they reach the team
AI answers from your documentation instantly so the team only steps in when they really add value.
Turn conversations into a living knowledge base
Every repeated question is a signal to improve documentation and reduce team workload over time.
Articles connected to support
Every support conversation can suggest or generate a new article to reduce future questions.
See how it worksImprovement signals
Spot which questions repeat most to update documentation and reduce team workload.
See how it worksSelf-serve for customers
Customers find answers from the help center without opening a ticket or contacting the team.
See how it worksInbox connected to docs and account state
Docs are available, but the agent also checks account state when the answer depends on the user.
Docs + account state
The agent uses your articles, but does not stop there when the answer depends on the account.
Customer history
See previous conversations and context for each customer alongside every new request.
AI search
Customers search directly in the help center and get instant answers from your content.
Connected articles
Agents see related articles alongside each conversation to answer faster.
Powerful editor
Create and update articles with rich formatting, images, code, and custom structures.
Multilingual
Publish the same documentation in multiple languages so all customers find answers.
Built with privacy and control in mind
The agent is designed to help teams support customers with the right level of data control, secure access, and human oversight.
GDPR-ready
Secure access
Data control
Frequently asked questions
How does AI search work in the help center?
Customers type their question in the search bar and get a direct answer based on your article content, without having to read the full article.
Can documentation be published in multiple languages?
Yes. The agent allows publishing the same help content in multiple languages so all customers, regardless of language, can find answers.
How is the knowledge base kept up to date?
Articles are created and edited with the agent editor. Support conversations can also signal which documentation needs updating based on the most repeated questions.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It uses documentation and real account state to answer repeated questions before they add load to the team.
Can the agent answer questions using our own documentation?
Yes. The agent uses your docs as the base and combines them with plan, settings, usage, and real account state when the answer depends on the user.
What happens when the AI cannot answer?
The conversation can be passed to a person with the customer context, previous messages, and the question they need help with.
Does the agent replace our support team?
No. The agent reduces repetitive tickets and escalates to a person when judgment is needed.
How much does the agent cost?
Pricing depends on your support volume, setup, and the features you need. The best way to know the right plan is to book a short call.
