When it acts
- New Intercom conversation
- Customer reply
Connect Intercom and let the agent close the repetitive part
Let Intake answer repetitive questions and execute actions using real account state. If a person is needed, the ticket is created in Intercom automatically with full context.
What it solves
Half the queue stops arriving
In an Intercom inbox most conversations need no judgement: they are the same old question about billing, permissions or limits. The agent gets there before your team, closes them with the documentation and that account real state, and leaves in the queue only what genuinely needs a person.
What it solves
Without changing the tool you already use
Nobody wants to migrate an inbox with two years of history to test whether AI works. The agent works inside Intercom: your views, your assignments and your reports stay where they are. If it deflects nothing in a month, you disconnect it and have moved nothing.
What it solves
Escalations arrive half-solved
When the agent cannot close something, it does not just drop it in the queue: it leaves in the thread what it already checked, the account data it looked up and why it stopped. Whoever picks it up saves the first five minutes of every ticket, which are always the same five.
What it does
What the connection triggers and what the agent does with it
An integration is not useful for being on the list: it is useful for what it lets the agent do. This is what Intercom puts on the table, and what the agent does with it without anyone watching.
What it can do
- Send reply to user
- Close conversation
- Add internal note for escalation
How Intercom helps the agent resolve with context
Three concrete things that change the team day, not a feature list.
AI that acts
Intake does not just send links. It checks info and completes requests before bothering your team.
Clean handoff
If AI cannot resolve it, it creates the conversation in Intercom for your agents to take over.
Synced history
Your Intercom agents see everything the user asked and what Intake tried before escalating.
How it works
Three steps, and only the first needs a Intercom admin. The rest you change later without reconnecting anything.
Authorise the connection
You open the integrations panel, pick Intercom and authorise access with the account your team already uses. You need to be an admin in Intercom, so if you are not, this is the only step you will have to ask someone for.
You choose what the agent sees
You tick the channels, events and account fields it can reach. What you do not tick does not exist for it, and you can change that whenever you want without reconnecting anything.
It answers with that context
From the first conversation the agent looks that data up before replying, resolves what it can close on its own and passes to a person what it cannot, with the case already assembled.
Frequently asked questions
How long does connecting Intercom take?
Minutes, not an afternoon. You authorise access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, and from either side: revoking the connection in Intake or withdrawing the permission from Intercom. The agent stops reading that data immediately and keeps answering with the rest.
Does using Intercom cost extra?
No. Every integration sits inside the per-resolved-conversation price: 0.41 EUR on annual billing. There is no add-on to buy and no call meter.
What happens if Intercom stops responding?
The agent answers with what it does have and, if the question depended on that data, hands off to a person explaining why. It never invents the value it could not look up.
What happens when Intake resolves the issue?
The conversation is closed automatically and, if configured, logged in Intercom as a resolved ticket for your analytics.
Can I use the Intercom widget and Intake at the same time?
Yes, Intake can act as the first line of defense connected to your product, handing off to Intercom only when needed.
