When it acts
- When a new conversation arrives in Intercom
- When the customer replies
Connect Intercom and let the agent close the repeat questions
Intake answers repeat questions and takes actions using each customer’s account data. If a person is needed, it creates the ticket in Intercom with everything it has already seen and checked.
What it solves
Repeat questions stop arriving
In an Intercom inbox, most conversations are the same old questions about billing, permissions or limits. The agent gets there before your team, closes them with the documentation and that account’s data, and leaves only what needs a person in the queue.
What it solves
No need to switch tools
Nobody wants to migrate an inbox with two years of history just to test whether AI works. The agent works inside Intercom: your views, assignments and reports stay where they are. If it doesn’t take questions off your plate within a month, you disconnect it and nothing has changed.
What it solves
Handoffs arrive half-solved
When the agent can’t close something, it leaves it in the queue with what it already checked, the account data it looked up and why it stopped. Whoever picks it up skips the first five minutes of every ticket, which are always the same.
What it does
What the connection gives the agent and what it does with it
What counts in an integration is what it lets the agent do. This is the data Intercom brings and what the agent does with it on its own.
What it can do
- Reply to the customer
- Close the conversation
- Add an internal note when handing it to a person
How Intercom helps the AI agent
Three concrete things that change your team’s day.
AI that takes action
Besides sending links, Intake looks up data and completes requests before bothering your team.
Hands off without losing anything
If it can’t resolve the question, it creates the conversation in Intercom so your team can take it from there.
Synced history
Your team sees in Intercom everything the customer asked and what Intake tried before handing it over.
How it works
Three steps, and only the first needs a Intercom admin. You can change the rest later without reconnecting anything.
Authorize the connection
Open the integrations panel, pick Intercom and authorize access with the account your team already uses. You need admin rights in Intercom, so if you don’t have them, this is the only step you’ll have to ask someone for.
Choose what the agent sees
Select the channels, events and account fields it can access. Anything you don’t select stays hidden from it, and you can change it anytime without reconnecting.
The agent answers with that data
From the first conversation, the agent checks that data before replying, resolves what it can close on its own and hands the rest to a person, with the case already prepared.
Frequently asked questions
How long does it take to connect Intercom?
A few minutes. You authorize access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, from either side: by revoking the connection in Intake or removing the permission in Intercom. The agent stops reading that data right away and keeps answering with everything else.
Does using Intercom cost extra?
No. Every integration is included in the plan, from €49 a month. There are no add-ons to buy and no per-call charges.
What happens if Intercom stops responding?
The agent answers with what it does have and, if the question depended on that data, hands the conversation to a person and explains why. It never makes up data it couldn’t look up.
What happens when Intake resolves the question?
The conversation closes automatically and, if you set it up, is logged in Intercom as a resolved ticket for your reports.
Can I use the Intercom widget and Intake at the same time?
Yes. Intake can answer first, connected to your product, and pass to Intercom only what needs your team.
