When it acts
- New incoming ticket
- AI confidence limit reached
Connect Zendesk and take the repetitive part out of the queue
Use Intake as your smart first line. It understands account state, executes actions, and if it needs to escalate, syncs the full ticket into your Zendesk.
What it solves
The tickets that answer themselves, answered
Every Zendesk queue has a floor of tickets answered with the same thing every week. The agent takes them as they arrive, checks the plan and permissions of whoever is asking, and closes them. Your team stops starting the day with twenty conversations whose ending they already know.
What it solves
Your workflows stay yours
The triggers, views and service level agreements you built in Zendesk are not touched. The agent acts before the ticket reaches the queue and, when it escalates, respects the assignment you already had. There is no configuration to redo in order to try it.
What it solves
Fewer tab switches
Answering "why was I charged this?" in Zendesk usually means opening the billing panel in another tab, finding the customer and coming back. The agent reads that data through your API before replying, so nobody makes the jump: neither it nor the person who picks up the case.
What it does
What the connection triggers and what the agent does with it
An integration is not useful for being on the list: it is useful for what it lets the agent do. This is what Zendesk puts on the table, and what the agent does with it without anyone watching.
What it can do
- Create ticket with contextual tags
- Add private note with AI history
- Mark ticket as resolved
How Zendesk helps the agent resolve with context
Three concrete things that change the team day, not a feature list.
Actions before the ticket
Intake can check invoices or plans directly via API instead of just opening a Zendesk ticket.
Clean Zendesk
Repetitive questions resolved by Intake do not clutter your team’s view.
Full sync
If a person must step in, the ticket appears in Zendesk with everything Intake already tried.
How it works
Three steps, and only the first needs a Zendesk admin. The rest you change later without reconnecting anything.
Authorise the connection
You open the integrations panel, pick Zendesk and authorise access with the account your team already uses. You need to be an admin in Zendesk, so if you are not, this is the only step you will have to ask someone for.
You choose what the agent sees
You tick the channels, events and account fields it can reach. What you do not tick does not exist for it, and you can change that whenever you want without reconnecting anything.
It answers with that context
From the first conversation the agent looks that data up before replying, resolves what it can close on its own and passes to a person what it cannot, with the case already assembled.
Frequently asked questions
How long does connecting Zendesk take?
Minutes, not an afternoon. You authorise access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, and from either side: revoking the connection in Intake or withdrawing the permission from Zendesk. The agent stops reading that data immediately and keeps answering with the rest.
Does using Zendesk cost extra?
No. Every integration sits inside the per-resolved-conversation price: 0.41 EUR on annual billing. There is no add-on to buy and no call meter.
What happens if Zendesk stops responding?
The agent answers with what it does have and, if the question depended on that data, hands off to a person explaining why. It never invents the value it could not look up.
Does Intake close tickets in Zendesk automatically?
Yes. If Intake resolves the request instantly by executing an action, it can log the ticket as resolved in Zendesk to maintain your analytics.
Does the team keep working from Zendesk?
Exactly. Intake stops repetitive questions, and your team keeps answering complex cases directly from the Zendesk interface.
