AI resolves what it can and hands the rest to a person
When a case needs someone on your team, the agent passes it on with the thread, the account data and what it already checked. Nobody starts from scratch.
Trusted by teams at:
- and 20+ more companies
Inbox
Every conversation arrives with the customer’s data
Plan, settings, usage and history next to the conversation. No need to look anything up in another tool.
See how it works
AI agent
Resolve repeated questions before they reach your team
It answers with your documentation and the account data. If it can’t solve it, it passes the conversation to a person with the full history.
See the AI agent
Help center
When the answer depends on the account, an article is not enough
The agent combines what your articles say with that account’s plan, settings and usage, and answers that specific customer.
See how it works
Reports
See how many questions get resolved without your team
See what gets resolved without your team, which topics keep coming up and which cases still reach people.
See the reports
CUSTOMER DATA
Customer profile
History, conversations, and relevant data in one place.
CUSTOMER DATA
Grouped requests
Group repeated conversations and spot what matters most.
INBOX
An inbox with each customer’s data
Every conversation arrives with the customer’s history, plan, settings and usage, plus what the agent already checked.
See how it worksThe agent answers on all your channels
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect Intake to the tools you already use
Share conversations, customer data and tasks with HubSpot, Slack, Jira and the rest of your team’s tools.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
What is Intake’s AI agent?
An assistant that serves your customers on your website, your app, email or WhatsApp. Before answering it checks their account data, and it resolves repeated questions so they don’t reach your team.
Does the agent replace my team?
No. It takes the repeated work and passes the cases that need a decision to a person.
Can we use our own documentation?
Yes. Besides your documentation, it takes into account each account’s plan, settings and usage.
How do we get started?
Most teams start with the five to ten questions they get most and connect the data needed to answer them.
