AI resolution
AI answers with docs and real account state to reduce repetitive tickets.
[ INTAKE · PRODUCT ]
AI when it can resolve. People when needed.
When a case needs human judgment, the agent hands it over with full context so you do not investigate from zero.
Account + conversation
Every ticket arrives with the user’s real state
Plan, settings, usage, history, and conversation in one place so you do not investigate from zero.
AI resolution
Resolve repetitive tickets before they add team load
AI answers with documentation and real account state. If it cannot resolve, it escalates with context.
Contextual docs
Docs are not enough when the answer depends on the account
The agent combines articles with plan, settings, usage, and state to give a specific answer.
Insights
Measure real deflection in production
Identify deflected tickets, repeated topics, and cases that still reach the team.
An inbox for tickets that need context
Every conversation arrives with history, plan, settings, usage, and what the agent already checked so you resolve faster.
Customer context
The team sees history, plan, previous conversations, and relevant signals without opening other tools.
Account data
Plan, settings, usage, and state next to every conversation.
Clear handoff
Notes and context when a person needs to step in.
Deflection
Measure which tickets did not reach the team.
Multilingual
Help the team reply to customers in different languages.
A knowledge base connected to daily work
Publish answers, connect documentation, and let AI use trusted knowledge before escalating to the team.
Explore help centerAI search
Customers get direct answers from your articles.
Connected docs
The team replies with up-to-date and consistent knowledge.
Team editor
Create clear articles with images, blocks, and useful sections.
Understand every customer with full context
Connect conversations, data, and requests so support, product, and go-to-market work from the same reality.
Customer profile
History, conversations, and relevant data in one place.
See how it worksGrouped requests
Group repeated conversations and spot what matters most.
See how it worksContinuous learning
Use every conversation to improve support and documentation.
See how it worksPrivacy, control, and human oversight
The agent is designed to work with customer data in a controlled way, with secure access and human decisions when they matter.
GDPR-ready
Secure access
Data control
Frequently asked questions
What is the agent?
The agent is an AI support agent embedded in your SaaS. It reads real account context and answers repeated questions before they add load to the team.
Does the agent replace the team?
No. The agent reduces repeated work and escalates the cases where a person adds judgment.
Can we use our own documentation?
Yes, but it does not stop there. The agent combines docs with plan, settings, usage, and real account state.
How do we get started?
Most teams start with the repetitive questions creating the most load and the account data needed to resolve them.
