Updates
What's new at Intake
Every time we ship a release, we explain here what changes for you. The same updates show up inside the app, under the gift icon.
No updates have been published yet. The first one will come with the next release.
Why IntakeYour support bill stops growing with your teamHow it worksIt answers, gets things done and brings in your teamHow pricing worksPer conversation, not per personSecurity and privacyData in the EU, never used to train modelsInboxConversations with the account dataAI agentResolves before it reaches the teamHand off to a personWhen the agent stops and who picks the case upHelp centerPublic articles the agent answers fromReportsVolume, resolution and response timesMessagesAlerts and surveys before the ticketAll integrationsSlack, WhatsApp, Zendesk and the restAnswersYour articles plus the account dataActionsCalls your API with the permissions you setHandoffPasses the case with the context attachedRepeated topicsGroups what gets asked again and againNew articlesDrafts the piece that is missing
For SaaSResolve tickets with each account’s data and actions in your API.For ecommerceResolve orders, returns and refunds with your store data.For developer toolsResolve API, auth and webhook errors with the account data.StartupsServe your customers without a support hire yet.EnterpriseKeep answers consistent across larger teams and customers.Support teamsAnswer faster and reduce repeated work.Product teamsTurn customer conversations into product signals.Sales and customer successSupport, sales and customer success with the same information.Live chat and messagingEngage customers on your website or app.Ticket managementTrack, organize, and resolve conversations in one place.IT service managementConnect support with the tools your team already uses.Knowledge baseAnswer with your docs and the account data.
Pricing 