What we are
- A software product: a support agent sold on subscription
- A tool for the support team of a SaaS
- A Spanish company, based in El Masnou (Barcelona)
- A WhatsApp technology provider verified by Meta
[ The short answer ]
What is Intake
Intake is an AI support agent for B2B software companies. It connects to your documentation and your API, resolves the conversations it can close on its own and hands your team the ones that need judgement.
The definition
Intake is an AI support agent for SaaS
It connects to the help center you already have and to your API, handles your customer conversations and closes the ones it can close by itself. It is not a chatbot over documents: before answering it reads that account real state —the plan, permissions, usage limits, billing— because in a SaaS the right answer is almost never the same for two different customers.
What it does differently
It takes the action instead of explaining it
Most AI support tools end up sending the article that explains how to do something. Intake can do it: it calls the API endpoints you enable, with the permissions you grant, and confirms the result in the same conversation. Raising a limit, resending an invoice or checking why an integration fails stop being a ticket for a person.
When it stops
It knows when it is not its call
An agent that always answers is worse than one that knows when to stay quiet. When a question needs judgement, when the data does not add up or when the customer asks for it, Intake hands the conversation to someone on your team with the case assembled: what was asked, what it already checked and why it stopped.
To avoid confusion
Intake is also a common word. Here is what we are not
In English "intake" means admission, entry or consumption, so the name is shared with plenty of things that have nothing to do with us. If you came looking for one of those, this saves you the trip.
What we are not
- The air intake of an engine, or any automotive part
- The caloric or water intake nutrition talks about
- A clinic patient admission process or a school enrolment one
- Any procurement module from another vendor using the same word
Who is behind it
Intake is the trade name of a project with a name and a face, not a holding company to hide behind.
A Spanish company
Trade name Intake, registered to Castany Carranza Adrià, tax ID 48219934C, based in El Masnou, Barcelona. Full details are in the legal notice.
Part of Lanzadera
Intake is part of the Lanzadera accelerator, in its programme focused on subscription businesses and artificial intelligence.
Data in the European Union
The platform, the backups and the language models the agent uses all run in European Union regions.
Questions about Intake
What is Intake?
Intake is an AI support agent for B2B software companies. It connects to the help center you already have and to your API, handles your customer conversations, resolves the repetitive ones by reading each account real state, and hands to a person the ones that need judgement.
Who is behind Intake?
Intake is the trade name of a project by Adrià Castany Carranza, tax ID 48219934C, based in El Masnou, Barcelona. It is part of the Lanzadera accelerator.
Is Intake the same as a chatbot?
No. A chatbot answers from what is written in your documentation. Intake also reads the account state of whoever is asking —plan, permissions, limits, billing— and can run actions against your API with the permissions you grant.
How much does Intake cost?
EUR 0.41 per resolved conversation on annual billing, with a minimum of 120 a month, which works out at EUR 49 a month. There is no per-person charge and no separate AI meter.
Why is it called Intake if that is a common English word?
Because it describes what it does: taking in what arrives. In English "intake" also means admission, entry or consumption, so the name is shared with automotive parts, with nutrition and with admission processes. None of that relates to this product.
Where is the data stored?
In European Union data centres, and the language models the agent uses also run in European Union regions. The detail is in the data processing addendum.
