What we are
- A software product: a support agent sold on subscription
- A tool for the teams who serve customers, in any industry
- A Spanish company, based in El Masnou (Barcelona)
- A WhatsApp technology provider verified by Meta
[ Definition ]
What is Intake
Intake, AI customer service, is an agent that answers your customers with your company information, gets things done in your systems and hands your team what needs a person.
Trusted by teams at:
- and 20+ more companies
The definition
An agent that serves your customers with their own data
It connects to the information you already have and to your systems, handles your customer conversations and closes the ones it can close by itself. Before answering it checks that customer’s data (an order, a booking, an invoice, a plan), because the right answer is almost never the same for two customers.
What it does differently
It takes the action instead of explaining it
Most AI support tools end up sending the article that explains how to do something. Intake can do it: it uses the functions of your systems that you enable, with the permissions you grant, and confirms the result in the same conversation. Moving an appointment, resending an invoice or starting a return stop being a ticket for a person.
When it stops
It knows when it is not its call
An agent that always answers is worse than one that knows when to stay quiet. When a question needs a person, when the data does not add up or when the customer asks for it, Intake hands the conversation to someone on your team with the case assembled: what was asked, what it already checked and why it stopped.
To avoid confusion
Intake is also a common word. Here is what we are not
In English "intake" means admission, entry or consumption, so the name is shared with plenty of things that have nothing to do with us. If you came looking for one of those, this saves you the trip.
What we are not
- The air intake of an engine, or any automotive part
- The caloric or water intake nutrition talks about
- A clinic’s patient admission process or a school’s enrollment
- Any procurement module from another vendor using the same word
Who is behind it
Intake is the trade name of a project with a name and a face, not a holding company to hide behind.
A Spanish company
Trade name Intake, registered to Castany Carranza Adrià, based in El Masnou, Barcelona. Full details are in the legal notice.
Part of Lanzadera
Intake is part of the Lanzadera accelerator, in its program focused on subscription businesses and artificial intelligence.
Data in the European Union
The platform, the backups and the language models the agent uses all run in European Union regions.
Questions about Intake
What is Intake?
Intake is an AI agent for customer service, for businesses in any industry. It connects to the information you already have and to your systems, handles your customer conversations, resolves the repetitive ones with each customer’s data, and hands to a person the ones that need one.
Which companies use Intake?
More than 20 companies, including TheFork, TeamSystem, Clockify, Contasimple, Carrd, Senja, Moodest, Forider, and Ritmo.
Who is behind Intake?
Intake is the trade name of a project by Adrià Castany Carranza, based in El Masnou, Barcelona. It is part of the Lanzadera accelerator.
Is Intake the same as a chatbot?
No. A chatbot answers from what is written in your documentation. Intake also checks the data of whoever is asking (an order, a booking, an invoice, a plan) and can get things done in your systems with the permissions you grant.
How much does Intake cost?
A flat plan by conversations: 200 a month for EUR 49 on annual billing (EUR 59 monthly), 800 for EUR 129 and 2,000 for EUR 289. There is no per-person charge and no separate AI meter.
Why is it called Intake if that is a common English word?
Because it describes what it does: taking in what arrives. In English "intake" also means admission, entry or consumption, so the name is shared with automotive parts, with nutrition and with admission processes. None of that relates to this product.
Where is the data stored?
In European Union data centers, and the language models the agent uses also run in European Union regions. The detail is in the data processing addendum.
