AI resolution
AI answers with docs and real account state to reduce repetitive tickets.
[ INTAKE · SOLUTIONS ]
Take repetitive tickets out of the support queue
The agent resolves repeated questions with each account’s real state and takes off the queue everything that doesn’t need a person. Your team steps in only where it adds judgment.
Every ticket arrives with account state
Messenger widget
Embedded widget inside your SaaS to resolve where the user gets blocked.
Email
Turn repetitive emails into tickets with visible account state.
Slack
Handle Slack questions with account context before replying.
An inbox designed for contextual tickets
Every conversation arrives with history, plan, settings, usage, and what the agent already checked.
Customer context
The team sees history, plan, previous conversations, and relevant signals without opening other tools.
Account data
Plan, settings, usage, and state next to every conversation.
Clear handoff
Notes and context when a person needs to step in.
Deflection
Measure which tickets did not reach the team.
Multilingual
Help the team reply to customers in different languages.
AI answers
Answer repeated questions before they reach the team
AI answers from your documentation and leaves only the conversations that need human judgment to the team.
Human control
Escalate to a person with full context
When AI should not answer alone, the team receives the thread, history, and data needed to resolve.
Insights
Detect patterns in what your customers ask
Identify volume, repeated topics, and opportunities to improve support, product, and communication.
A knowledge base connected to daily work
Publish answers, connect documentation, and let AI use trusted knowledge before escalating to the team.
Explore help center
AI search
Customers get direct answers from your articles.
Connected docs
The team replies with up-to-date and consistent knowledge.
Team editor
Create clear articles with images, blocks, and useful sections.
Privacy, control, and human oversight
The agent is designed to work with customer data in a controlled way, with secure access and human decisions when they matter.
GDPR-ready
Secure access
Data control
Frequently asked questions
How does it help support teams day to day?
It reduces repeated questions with AI and keeps context ready so the team only steps in when human judgment is needed.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It uses docs and real account state to resolve repetitive tickets before they load the team.
Does the agent replace the team?
No. The agent reduces repeated questions and escalates with context when a person is needed.
Can we use our own documentation?
Yes. Docs are the base, but the agent also uses plan, settings, usage, and account state when the answer depends on the user.
How do we get started?
Most teams start with the repetitive tickets that come up most often, connect docs, and expose the product data the agent needs.
