Take repeated tickets out of the support queue
The agent resolves repeated questions with each account’s data. Your team only gets what needs a person.
Trusted by teams at:
- and 20+ more companies
AI answers
Answer repeated questions before they reach the team
The agent answers from your docs and leaves your team only the conversations that need a person.
See the AI agent
Human control
Hand off to a person with full context
When the agent should not answer alone, your team gets the thread, the history and the data it needs to resolve it.
See the handoff
Reports
Detect patterns in what your customers ask
See how much comes in, which topics repeat and what to improve in support, product and communication.
See the reports
CUSTOMERS
Customer profile
History, conversations, and relevant data in one place.
CUSTOMERS
Grouped requests
Group repeated conversations and spot what matters most.
INBOX
An inbox with the data for every ticket
Every conversation arrives with history, plan, settings, usage, and what the agent already checked.
See how it works
Every ticket arrives with the account data
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect your favorite tools
Sync conversations, customer data, and tasks with the tools your team already uses.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
How does it help support teams day to day?
It resolves repeated questions and, when a case needs a person, passes it to your team with the context ready.
What is the AI agent?
An AI agent that serves your customers on your website, your app, email or WhatsApp. It answers with your docs and each account’s data, and resolves repeated questions before they reach your team.
Does the agent replace the team?
No. It handles the repeated questions and hands to a person, with full context, whatever needs one.
Can we use our own documentation?
Yes. Your docs are the base, and the agent also checks the account’s plan, settings and usage when the answer depends on the user.
How do we get started?
Most teams start with the five or ten questions that come up most, connect their docs and give the agent access to the data it needs to answer them.
