Recurring topics
Spot patterns that appear again and again in support.
See how it works[ INTAKE · PRODUCT ]
Measure real deflection in production
Understand which tickets the agent resolves, which still reach the team, and which topics keep repeating in production.
Insights
Measure real deflection in production
Identify deflected tickets, repeated topics, and cases that still reach the team.
Account + conversation
Every ticket arrives with the user’s real state
Plan, settings, usage, history, and conversation in one place so you do not investigate from zero.
Contextual docs
Docs are not enough when the answer depends on the account
The agent combines articles with plan, settings, usage, and state to give a specific answer.
Understand what customers are asking for
Connect conversations, data, and requests so support, product, and go-to-market work from the same reality.
Product signals
Group blockers and requests to prioritize with real data.
See how it worksConnected feedback
Connect conversations, accounts, and context before deciding what to build.
See how it worksOperational context behind every ticket
Every conversation arrives with history, plan, settings, usage, and what the agent already checked so you resolve faster.
AI resolution
AI answers with docs and real account state to reduce repetitive tickets.
Customer context
The team sees history, plan, previous conversations, and relevant signals without opening other tools.
Account data
Plan, settings, usage, and state next to every conversation.
Clear handoff
Notes and context when a person needs to step in.
Deflection
Measure which tickets did not reach the team.
Multilingual
Help the team reply to customers in different languages.
INTEGRATIONS
Connect the agent with your favorite tools
Sync conversations, customer data, and tasks with the tools your team already uses.
Privacy, control, and human oversight
The agent is designed to work with customer data in a controlled way, with secure access and human decisions when they matter.
GDPR-ready
Secure access
Data control
Frequently asked questions
What kind of signals does Insights show?
It shows volume, repeated topics, conversation patterns, and opportunities to improve support or product.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It reads real account context and answers repeated questions before they add load to the team.
Does the agent replace the team?
No. The agent reduces repeated work and escalates the cases where a person adds judgment.
Can we use our own documentation?
Yes, but it does not stop there. The agent combines docs with plan, settings, usage, and real account state.
How do we get started?
Most teams start with the repetitive questions creating the most load and the account data needed to resolve them.
