When it acts
- A customer writes to your company WhatsApp number
- They reply to a template you sent them
- They pick up a conversation left open days ago
Connect WhatsApp without going through a middleman
Intake is registered with Meta as an independent tech provider, so your number is onboarded from here and the WhatsApp Business account stays yours. Most support tools resell access through a third party; we have nobody in between.
What it solves
The channel they already use, answered on their clock
In Spain customers write on WhatsApp before email, and they do not expect an answer tomorrow: they expect it in minutes. That gap is what produces the second message, the "hello?" half an hour later and the review. The agent replies at the hour the message arrives, whatever that hour is, with the account data in front of it.
What it solves
You do the onboarding, you do not request it
Connecting WhatsApp with most tools means opening a ticket with a reseller and waiting. Being a Meta tech provider, here you authorise with your own account from the panel and the number is connected in minutes. And it stays in your name: the WhatsApp Business account is yours, not a middleman one.
What it solves
From the thread to your team without moving
When a question needs a person, the customer repeats nothing and goes nowhere: they stay in the same WhatsApp thread and someone from your team answers, with the whole prior conversation in front of them. For the customer it is the same window; for you, a case that arrives assembled.
What it does
What the connection triggers and what the agent does with it
An integration is not useful for being on the list: it is useful for what it lets the agent do. This is what WhatsApp puts on the table, and what the agent does with it without anyone watching.
What it can do
- Answer from your documentation and that account state
- Run the action against your API and confirm the result
- Pass the thread to a person without the customer changing channel
- Answer in whatever language they write in
How WhatsApp helps the agent resolve with context
Three concrete things that change the team day, not a feature list.
Onboarding in minutes, from here
You authorise with your Meta account from the panel itself and the number is connected. No ticket with a reseller and no waiting for someone to set you up.
The account stays yours
Your WhatsApp Business Account and your number stay in your name at Meta, not a middleman one. If you leave one day, you take them with you.
The channel they already write to
In Spain customers write on WhatsApp before email, and expect an answer now. The agent replies at that hour with their account data in front of it.
How it works
Three steps, and only the first needs a WhatsApp admin. The rest you change later without reconnecting anything.
Authorise the connection
You open the integrations panel, pick WhatsApp and authorise access with the account your team already uses. You need to be an admin in WhatsApp, so if you are not, this is the only step you will have to ask someone for.
You choose what the agent sees
You tick the channels, events and account fields it can reach. What you do not tick does not exist for it, and you can change that whenever you want without reconnecting anything.
It answers with that context
From the first conversation the agent looks that data up before replying, resolves what it can close on its own and passes to a person what it cannot, with the case already assembled.
Frequently asked questions
How long does connecting WhatsApp take?
Minutes, not an afternoon. You authorise access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, and from either side: revoking the connection in Intake or withdrawing the permission from WhatsApp. The agent stops reading that data immediately and keeps answering with the rest.
Does using WhatsApp cost extra?
No. Every integration sits inside the per-resolved-conversation price: 0.41 EUR on annual billing. There is no add-on to buy and no call meter.
What happens if WhatsApp stops responding?
The agent answers with what it does have and, if the question depended on that data, hands off to a person explaining why. It never invents the value it could not look up.
What does being a Meta tech provider mean?
That Intake is registered directly with Meta to connect WhatsApp Business numbers, without going through a solution provider that resells access. In practice: you do the onboarding from here, and your account and number stay in your name.
Can I use the number I already have?
Yes, as long as it is not active in the regular WhatsApp app. If you already use it with another tool it can be migrated; if it is new, it is registered and verified on the spot.
Who pays Meta for the messages?
You do, directly to Meta, at the conversation rates they publish. We do not resell messages or add a margin on top: what you pay us is the conversation the agent resolved.
Does the agent answer outside working hours too?
Yes, and that is where it shows most: WhatsApp is a channel of immediate expectation. What it can close, it closes at any hour, and what it cannot is handed off with the context for the next day.
