Turn repeated tickets into product decisions
The agent resolves the repeated work and shows which blockers keep coming back by plan, permissions, usage or configuration, so you know what to fix.
Trusted by teams at:
- and 20+ more companies
Reports
Detect patterns in what your customers ask
See how much comes in, which topics repeat and what to improve in support, product and communication.
See the reports
Knowledge base
Connect your docs to everyday support
Your articles, internal docs and past answers become one source for your customers, your team and the agent.
See the help center
CUSTOMERS
Recurring questions
Spot patterns that appear again and again in support.
CUSTOMERS
Roadmap signals
Group blockers and requests to prioritize with data.
INBOX
An inbox for tickets that need context
Every conversation arrives with history, plan, settings, usage, and what the agent already checked.
See how it worksCapture product questions where they happen
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect support with product
Sync conversations, customer data, and tasks with the tools your team already uses.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
How does the product team get the signals?
Support conversations are grouped by topic, blocker and request so the product team can see what repeats.
What is the AI agent?
An AI agent that serves your customers on your website, your app, email or WhatsApp. It answers with your docs and each account’s data, and resolves repeated questions before they reach your team.
Does the agent replace the team?
No. It handles the repeated questions and hands to a person, with full context, whatever needs one.
Can we use our own documentation?
Yes. Your docs are the base, and the agent also checks the account’s plan, settings and usage when the answer depends on the user.
How do we get started?
Most teams start with the five or ten questions that come up most, connect their docs and give the agent access to the data it needs to answer them.
