Resolve more questions without a heavy helpdesk
The agent resolves repeated questions with each account’s data and hands to a person what needs one, without rolling out an enterprise helpdesk.
Trusted by teams at:
- and 20+ more companies
Knowledge base
Connect your docs to everyday support
Your articles, internal docs and past answers become one source for your customers, your team and the agent.
See the help center
Human control
Hand off to a person with full context
When the agent should not answer alone, your team gets the thread, the history and the data it needs to resolve it.
See the handoff
Reports
Detect patterns in what your customers ask
See how much comes in, which topics repeat and what to improve in support, product and communication.
See the reports
CUSTOMERS
Customer profile
History, conversations, and relevant data in one place.
CUSTOMERS
Grouped requests
Group repeated conversations and spot what matters most.
INBOX
One inbox so you never start from scratch
Every conversation arrives with history, plan, settings, usage, and what the agent already checked.
See how it worksInstall the agent where your customers already talk
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect the agent to the tools you already use
Sync conversations, customer data, and tasks with the tools your team already uses.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
Does it work if we do not have a helpdesk yet?
Yes. You can start without first setting up queues, macros or support processes.
What is the AI agent?
An AI agent that serves your customers on your website, your app, email or WhatsApp. It answers with your docs and each account’s data, and resolves repeated questions before they reach your team.
Does the agent replace the team?
No. It handles the repeated questions and hands to a person, with full context, whatever needs one.
Can we use our own documentation?
Yes. Your docs are the base, and the agent also checks the account’s plan, settings and usage when the answer depends on the user.
How do we get started?
Most teams start with the five or ten questions that come up most, connect their docs and give the agent access to the data it needs to answer them.
