Live chat with AI
Reply in real time from the widget while AI handles repeated questions automatically.
[ INTAKE · USE CASE ]
An in-app agent that understands the user’s account
The agent lives inside your SaaS, reads plan, settings, usage, and account state, and resolves repetitive tickets with context.
Support your customers anywhere
Messenger widget
Embeddable messenger widget with live chat, help articles, and product updates.
Email
Turn repetitive emails into tickets with visible account state.
Slack
Reply to Slack conversations from the same inbox, with customer context included.
AI Answers
Answer repeated questions before they reach the team
AI answers from your documentation instantly so the team only steps in when they really add value.
Human handoff
When a person is needed, the handoff is clean and contextual
The agent picks up the conversation with the full thread, customer history, and all context so they never start from scratch.
Inbox designed to reply in real time
Built for SaaS teams that want the agent to resolve repeated in-app questions before they interrupt the team.
Customer context
Every conversation arrives with customer history, data, and previous requests so you can answer better.
Human handoff
When AI cannot resolve, the team joins with the full conversation context.
Multichannel support
Web chat, email, and Slack managed from the same inbox, without separate tools.
Internal notes
Add context for teammates without the customer seeing it, before picking up the conversation.
Multi-language support
Support customers in different languages with less back and forth thanks to AI.
Understand every customer with full context
See conversations, product history, and previous requests in one place so your team replies with more context in chat.
Conversation history
See all previous customer conversations alongside each new chat so you never lose context.
See how it worksCustomer data
Sync data from your product so the team sees the plan, usage, and status of each customer.
See how it worksOpen requests
See what other tickets the customer has open so you do not reply to each one in isolation.
See how it worksBuilt with privacy and control in mind
The agent is designed to help teams support customers with the right level of data control, secure access, and human oversight.
GDPR-ready
Secure access
Data control
Frequently asked questions
Which chat channels does the agent support?
The workspace includes a web chat widget, email integration, and Slack. All conversations arrive in one inbox without needing separate tools.
How does human escalation work in chat?
When AI cannot resolve, the agent receives the conversation with full context, history, and previous messages to pick up without starting from scratch.
Does the chat work outside business hours?
Yes. AI answers repetitive questions at any time. Anything that needs human judgment is escalated with context for the team.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It uses documentation and real account state to answer repeated questions before they add load to the team.
Can the agent answer questions using our own documentation?
Yes. The agent uses your docs as the base and combines them with plan, settings, usage, and real account state when the answer depends on the user.
What happens when the AI cannot answer?
The conversation can be passed to a person with the customer context, previous messages, and the question they need help with.
Does the agent replace our support team?
No. The agent reduces repetitive tickets and escalates to a person when judgment is needed.
How much does the agent cost?
Pricing depends on your support volume, setup, and the features you need. The best way to know the right plan is to book a short call.
