Configuration with context
The agent checks settings, plan, and usage before answering why something is not working.
[ INTAKE · USE CASE ]
Configuration errors resolved with real state
When a user says something is not working, the agent checks configuration, detects the wrong parameter, and guides the fix.
INTEGRATIONS
Connect the agent to your product stack
The agent connects with Jira, Slack, GitHub, and product data so configuration tickets are never isolated.
Human handoff
When a person is needed, the handoff is clean and contextual
The agent picks up the conversation with the full thread, customer history, and all context so they never start from scratch.
AI Answers
Answer repeated questions before they reach the team
AI answers from your documentation instantly so the team only steps in when they really add value.
Resolve configuration tickets with product state
Handle configuration and setup issues with account state, then escalate product work with context.
Product escalation
If product work is needed, send the case to Jira or GitHub with account state included.
Sync with Jira
Turn unresolved configuration issues into issues with context.
Slack notifications
The team gets Slack alerts when a new request arrives or a ticket escalates.
Automatic rules
Send requests to the right area and assign owners based on team rules.
AI answers
AI answers the most frequent requests using your internal documentation without human intervention.
Built with privacy and control in mind
The agent is designed to help teams support customers with the right level of data control, secure access, and human oversight.
GDPR-ready
Secure access
Data control
Frequently asked questions
Does the agent integrate with Jira?
Yes. You can turn unresolved product or configuration issues into Jira issues with account context.
How does AI help with configuration issues?
AI checks documentation and real account state to detect settings, plan, usage, or parameters that explain the issue.
Can unresolved cases be routed automatically?
Yes. You can escalate to the right person or tool with the context the agent already checked.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It uses documentation and real account state to answer repeated questions before they add load to the team.
Can the agent answer questions using our own documentation?
Yes. The agent uses your docs as the base and combines them with plan, settings, usage, and real account state when the answer depends on the user.
What happens when the AI cannot answer?
The conversation can be passed to a person with the customer context, previous messages, and the question they need help with.
Does the agent replace our support team?
No. The agent reduces repetitive tickets and escalates to a person when judgment is needed.
How much does the agent cost?
Pricing depends on your support volume, setup, and the features you need. The best way to know the right plan is to book a short call.
