Configuration errors resolved by checking the account
When a user says something is not working, the agent checks configuration, detects the wrong parameter, and guides the fix.
Trusted by teams at:
- and 20+ more companies
Human handoff
When a person is needed, they get the case with full context
Whoever picks up the conversation sees the full thread and the customer history, so they never start from scratch.
See the handoff
AI answers
Answer repeated questions before they reach the team
The agent answers from your docs right away, and your team only steps in when a person is needed.
See the AI agent
CUSTOMERS
User history
Every IT request arrives with the user’s full history.
CUSTOMERS
Tickets connected to Jira
Turn requests into Jira issues and keep both views in sync.
INBOX
Resolve configuration tickets with the account data
Handle configuration and setup issues with the account data, and pass product work on with context.
See how it works
Support your customers anywhere
Email
Support emails land in the same inbox, with the customer’s data next to them.
WhatsApp
The agent replies on WhatsApp with your documentation and the customer’s data. When it can’t solve it, it hands the conversation to a person in the same chat.
Website chat
The chat on your site or in your app, with the AI answering from your help center.
Connect the agent to your team’s technical tools
The agent connects with Jira, Slack, GitHub, and product data so configuration tickets are never isolated.
See all integrationsFrequently asked questions
Does the agent integrate with Jira?
Yes. You can turn unresolved product or configuration problems into Jira issues with the account data.
How does AI help with configuration issues?
The agent checks your docs and the account data to find the setting, plan, usage or parameter that explains the issue.
Can unresolved cases be routed automatically?
Yes. It goes to the right person or tool with what the agent already checked.
What is the AI agent?
An AI agent that serves your customers on your website, your app, email or WhatsApp. It answers with your docs and each account’s data, and resolves repeated questions before they reach your team.
Can the agent answer questions using our own documentation?
Yes. It uses your docs as the base and combines them with the account’s plan, settings and usage when the answer depends on the user.
What happens when the AI cannot answer?
The conversation goes to a person with the customer data, the previous messages and the question that needs help.
Does the agent replace our support team?
No. It handles the repeated tickets and hands to a person what needs one.
How much does the AI agent cost?
From €49 a month billed yearly (€59 month to month) with 200 conversations included; €129 with 800 and €289 with 2,000. No per-seat fees, and a 10-day free trial.
