AI answers
The agent answers using your articles and the user’s real account state.
[ INTAKE · PRODUCT ]
Docs connected to the user’s real state
Use your documentation as the base, then let the agent combine it with real product data to resolve better.
A knowledge base that works for you
Publish answers, connect documentation, and let AI use trusted knowledge before escalating to the team.
Explore help center
Connected docs
The team replies with up-to-date and consistent knowledge.
Public help center
Publish guides by collection so customers can help themselves.
Contextual docs
Docs are not enough when the answer depends on the account
The agent combines articles with plan, settings, usage, and state to give a specific answer.
AI resolution
Resolve repetitive tickets before they add team load
AI answers with documentation and real account state. If it cannot resolve, it escalates with context.
Understand every customer with full context
Connect conversations, data, and requests so support, product, and go-to-market work from the same reality.
Customer profile
History, conversations, and relevant data in one place.
See how it worksGrouped requests
Group repeated conversations and spot what matters most.
See how it worksContinuous learning
Use every conversation to improve support and documentation.
See how it worksPrivacy, control, and human oversight
The agent is designed to work with customer data in a controlled way, with secure access and human decisions when they matter.
GDPR-ready
Secure access
Data control
Frequently asked questions
Can the knowledge base reduce tickets?
Yes. Customers can find answers on their own and AI can answer from those articles.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It reads real account context and answers repeated questions before they add load to the team.
Does the agent replace the team?
No. The agent reduces repeated work and escalates the cases where a person adds judgment.
Can we use our own documentation?
Yes, but it does not stop there. The agent combines docs with plan, settings, usage, and real account state.
How do we get started?
Most teams start with the repetitive questions creating the most load and the account data needed to resolve them.
