Your store’s support, resolved with each order’s data
Your shoppers ask about their order, a return or a refund. The AI agent checks the order in your store and answers or takes care of it, instead of sending a generic article.
Trusted by teams at:
- and 20+ more companies
STEP 1
Check the order
The agent checks your store and the carrier for the exact state: where it is, what was ordered, what was paid.
STEP 2
Resolve it or take care of it
With your rules, it makes GET and POST requests to your API: send tracking, start a return, or apply a refund.
STEP 3
Hand off only the sensitive cases
Fraud, incidents or edge cases reach your team with the conversation and the order already in front of them.
Order
Where is my order?
Checks the shipment and answers with the tracking and delivery date.
Return
I want to return or exchange
Starts the return and generates the label by your rules.
CHANNELS
Answer where your customers write you
The same order context on every channel and in the shopper’s language.
Why it fits your store
Actions in your store
Connect Shopify, or your store through its API, and let the agent check orders and take care of them.
Handles the peaks
On Black Friday or during sales, resolve the repeated questions around the clock without growing the team.
In the customer’s language
Answer each shopper in the language they write in.
Without the usual helpdesk price
No per-ticket fees like an ecommerce help desk.
Connect your store and your tools
Shopify, WhatsApp and the rest of what you already use: the agent checks the order before answering.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
Does it connect to my store?
Yes. Shopify connects directly; any other store connects through its API. The agent checks orders, shipments and returns to resolve each case.
Can it process a return or a refund?
Yes, with actions. Within the rules you define, it makes GET and POST calls to start the return, generate the label or apply the refund.
Does it answer on several channels?
Yes. Chat on your site, WhatsApp and email, always with the same order context.
What about sensitive cases like fraud or incidents?
They go to your team with the conversation and the order status, so someone can decide with full context.
How much is it and how do I start?
The Starter plan is €59/mo (€49/mo billed yearly), with no per-seat cost and 200 conversations per month included; Pro and Scale go up to 800 and 2,000. You start with a 10-day free trial, no card.
How fast can I go live?
It is self-serve: connect your store and docs and start with the order questions that repeat most.
