Where is my order?
Checks the shipment and answers with real tracking and date.
[ INTAKE · ECOMMERCE ]
Your store’s support, resolved with each order’s real data
Your shoppers ask about their order, a return or a refund. The AI agent reads the order’s real state and your store, and answers or acts. It does not send a generic article.
The questions flooding your inbox
The same ones as always, resolved with the order’s real state.
I want to return or exchange
Starts the return and generates the label by your rules.
Where is my refund?
Checks the refund status and processes it if it applies.
Change my shipping address
Updates the order if it has not left the warehouse yet.
When will you restock this?
Answers with availability and the restock date.
Why was I charged this?
Explains the charge with the order’s real data.
How it resolves an order
- 01
Read the real order
The agent checks your store and the carrier for the exact state: where it is, what was ordered, what was paid.
- 02
Resolve or act with Actions
With your rules, it makes GET and POST requests to your API: send tracking, start a return, or apply a refund.
- 03
Escalate only the sensitive cases
Fraud, incidents or edge cases reach your team with the conversation and the order already in front of them.
Answer where your customers write you
The same order context on every channel and in the shopper’s language.
WidgetWhen will my package arrive?
Resolved
WhatsAppWhen does my order arrive?
Resolved
InstagramDo you have this in size M?
Resolved
MessengerI want to change my order
Resolved
TelegramCan I change the address?
Resolved
DiscordIs this still available?
Resolved
EmailWhere is my refund?
Resolved
ShopifyCan I return this?
Resolved
WooCommerceHas my order been confirmed?
ResolvedWidgetWhen will my package arrive?
ResolvedWhatsAppWhen does my order arrive?
ResolvedInstagramDo you have this in size M?
ResolvedMessengerI want to change my order
ResolvedTelegramCan I change the address?
ResolvedDiscordIs this still available?
ResolvedEmailWhere is my refund?
ResolvedShopifyCan I return this?
ResolvedWooCommerceHas my order been confirmed?
ResolvedWhy it fits your store
Actions to your store
Connect Shopify, WooCommerce or your API and let the agent read and act on real orders.
Handles the peaks
Black Friday or sales: resolve the repeated volume 24/7 without growing the team.
In the customer’s language
Answer shoppers from any country in 100+ languages.
Without the usual helpdesk price
The AI power you want, without the per-ticket cost of an ecommerce helpdesk.
Frequently asked questions
Does it connect to my store (Shopify, WooCommerce…)?
Yes. You expose your store and API, and the agent reads real orders, shipments and returns to resolve each case.
Can it process a return or a refund?
Yes, with Actions. Within the rules you define, it makes GET and POST calls to start the return, generate the label or apply the refund.
Does it answer on several channels?
Yes. Chat on your site, WhatsApp, Instagram and email, always with the same order context.
What about sensitive cases like fraud or incidents?
They escalate to your team with the conversation and the order state, so they can decide with full context.
How much is it and how do I start?
The Pro plan is €59/mo (€49/mo billed yearly), with no per-seat cost and 120 conversations per month included. You start with a 10-day free trial, no card.
How fast can I go live?
It is self-serve: connect your store and docs and start with the order questions that repeat most.
