Answer from your documentation and the asker’s own data
The agent reads your articles and cross-checks them with the asker’s plan, settings and usage, so the answer fits that customer.
Trusted by teams at:
- and 20+ more companies
How it works
Your documentation plus each account’s data
The agent searches your articles, checks the account of whoever is asking and answers with both. If the article says “it depends on your plan”, the agent knows the plan.
Connect your tools
The agent reads from and updates the tools you already use, with no add-ons or extra charges.
See all integrationsFrequently asked questions
What if the documentation does not cover it?
It does not make it up. It says it does not know and hands off to a person with the question and the customer’s data attached.
Does our existing documentation work?
Yes. You connect the help center you already use and it answers from there. Nothing needs rewriting to start.
Which languages does it answer in?
It answers in the language of the question, even when the article is written in another.
What can it read besides the help center?
Documents and files you upload, folders to organize them, pages from your website and question-and-answer pairs. Everything goes into the same knowledge the agent consults.
Can I pin the exact answer to a question?
Yes, with a guided response in literal mode: the customer gets your text as written, without the model rewriting it. It only fires when the question matches, not on resemblance.
And the rules it must always follow?
They go in the guidelines, which the agent receives with every answer. Anything that cannot depend on a search finding it, like a price or a policy, belongs there rather than in an article.
