[ INTAKE · CAPABILITIES ]
Answer from your documentation, not with a generic reply
The agent reads your articles and cross-checks them with the asker’s plan, settings and usage. The answer comes out specific or it does not come out.
How it works
Your documentation plus the account state
The agent searches your articles, checks the asker’s account state and answers with both. If the article says “it depends on your plan”, the agent knows the plan.
Frequently asked questions
What if the documentation does not cover it?
It does not make it up. It says it does not know and hands off to a person with the question and context attached.
Does our existing documentation work?
Yes. You connect the help center you already use and it answers from there. Nothing needs rewriting to start.
Which languages does it answer in?
It answers in the language of the question, even when the article is written in another.
