SaaS support, resolved with each account’s data
Your users ask about plans, permissions, limits or an integration that fails. Intake’s AI agent checks their account data and calls your API to resolve it, instead of sending an article.
Trusted by teams at:
- and 20+ more companies
THE INTAKE AGENT
If you already pay for support AI, how much does it resolve?
Many help desks’ AI answers mostly from your docs and hands the case to your team as soon as the answer depends on the account. Intake checks that data and gets the task done in your product.
STEP 1
Connect the account data
Plan, permissions, usage limits, seats, API keys and billing: the agent uses them in every answer.
STEP 2
Resolve with actions
With the permissions you define, the agent makes GET and POST requests to your API to check the account and take the next step instead of describing it.
STEP 3
Hand off to a person with context
If a case needs someone on your team, it arrives with the conversation, the account data and what the agent already checked.
WHAT THEY ASK
Is this included in my plan?
Answers with that specific account’s plan and active features.
WHAT THEY ASK
I don’t have permission for this
Checks role and workspace, explains why, and guides the change.
Connect your tools
HubSpot, Slack, Jira and your own API: the agent reads the account and acts where you already work.
See all integrationsYour customers’ data,
in the EU and under your control.
Intake runs on AWS in the European Union and complies with GDPR. The agent only reads and does in your systems what you allow, and your team can review every answer.
- GDPR
- Data in the EU
- AWS with SOC 2
Frequently asked questions
How is this different from Intercom or Zendesk AI?
Their AI mostly answers from your docs. Intake’s agent checks the account data and can call your API to resolve the ticket, with no per-seat fees.
How do actions work?
You decide which parts of your API the agent can call. From there it makes GET and POST requests to read data or make changes within the rules you set.
Does it connect to our product and tools?
Yes. You give it access to the account data and API you choose, and connect tools like Slack, Zendesk or Jira.
Does it replace our support team?
No. It resolves the repeated work and hands the case to your team when it needs a person.
How much is it and how do I start?
The Starter plan is €59/mo (€49/mo billed yearly), with no per-seat cost and 200 conversations per month included; Pro and Scale go up to 800 and 2,000. You can start with a 10-day free trial, no card.
How fast can we go live?
It’s self-serve by design: connect docs and account data and start with the most repeated tickets. We guide the first customers through onboarding.
