Generic helpdesk AI
- Answers from your documentation and little else
- Escalates to the team when the case depends on state
- High, opaque per-resolution AI pricing
- One more tool to set up and maintain
[ Intake · SaaS ]
SaaS support, resolved with each account’s real state
Your users ask about plans, permissions, limits, or an integration that fails. Intake’s AI agent reads the account’s real state and calls your API to resolve, not just to send an article.
You already pay for support AI. How much does it actually resolve?
Intercom and Zendesk AI usually answer from your documentation and escalate as soon as the answer depends on the account. Intake works with real state and acts on your product.
Intake AI agent
- Uses the account’s real plan, permissions, usage and billing
- Calls your API (GET and POST) to check it and resolve it
- Pro at €59/mo, whole team included and 120 conversations per month
- Self-serve, embeds in your SaaS and speaks 100+ languages
How it resolves inside your SaaS
01
Connect account state
Plan, permissions, usage limits, seats, API keys and billing become context the agent uses in every answer.
02
Resolve with Actions
With the permissions you define, the AI makes GET and POST requests to your API to check real state and run the next step, not just describe it.
03
Escalate with context when needed
If a case needs human judgment, your team gets it with the conversation, account state, and what the AI already checked.
SaaS tickets your team stops touching
Start with what repeats most in B2B support and depends on the account.
Is this included in my plan?
Intake Answers with that specific account’s plan and active features.
I don’t have permission for this
Intake Checks role and workspace, explains why, and guides the change.
Why is my integration failing?
Intake Reads the connection state and gives the exact next step.
I hit my usage or API limit
Intake Checks real usage and guides the upgrade or limit reset.
Billing questions
Intake Plan, next invoice and payment method with the account’s real data.
Seat and access management
Intake Invites, roles and removals resolved without a ticket to the team.
Frequently asked questions
How is this different from Intercom or Zendesk AI?
Their AI mostly answers from your documentation. Intake’s agent uses the account’s real state and can call your API to resolve the ticket, at a more accessible price.
How do Actions work?
You define which endpoints the agent can use. From there it makes GET and POST requests to your API to read state or run actions within the rules you set.
Does it connect to our product and stack?
Yes. You expose the account data and API you want, and connect tools like Slack, Zendesk or Jira to work with the context you already have.
Does it replace our support team?
No. It resolves the repetitive work with context and escalates to the team when a case needs human judgment.
How much is it and how do I start?
The Pro plan is €59/mo (€49/mo billed yearly), with no per-seat cost and 120 conversations per month included. You can start with a 10-day free trial, no card.
How fast can we go live?
It’s self-serve by design: connect docs and account data and start with the most repeated tickets. We guide the first customers through onboarding.
