Assignment and tracking
Assign each ticket to the right agent and track every conversation status without losing anything.
[ INTAKE · USE CASE ]
Repetitive tickets resolved before they reach you
The agent deflects repetitive tickets, measures what gets resolved in production, and escalates only cases that need human judgment.
Centralize requests from every channel
Messenger widget
Embeddable messenger widget with live chat, help articles, and product updates.
Email
Turn repetitive emails into tickets with visible account state.
Slack
Reply to Slack conversations from the same inbox, with customer context included.
Inbox designed to resolve tickets faster
Built for teams that want to resolve repetitive tickets with more context and less manual support.
Full customer context
Access each customer history, data, and previous requests directly from every open ticket.
Simple priority
Spot which tickets need a person and which ones the agent can resolve.
Handoff notes
If it escalates, the team gets context and checked steps.
Repetition types
Group tickets by cause, account, and question to improve product and docs.
AI resolution
AI answers with history, articles, and real user state.
AI Answers
Answer repeated questions before they reach the team
AI answers from your documentation instantly so the team only steps in when they really add value.
Insights
Understand what customers ask and where to improve
See ticket volume, detect the most repeated topics, and track resolution time to prioritize with judgment.
Close tickets with full context on every customer
Access full customer history, previous conversations, and product data to resolve every ticket without asking the same thing twice.
Full customer profile
See customer data, history, and previous conversations directly from each ticket.
See how it worksRequest tracking
Identify the topics that repeat most and prioritize the tickets with the most product impact.
See how it worksKnowledge base
Turn answers to frequent tickets into help articles so customers can resolve on their own next time.
See how it worksBuilt with privacy and control in mind
The agent is designed to help teams support customers with the right level of data control, secure access, and human oversight.
GDPR-ready
Secure access
Data control
Frequently asked questions
How does the agent handle ticket volume?
The workspace centralizes all tickets in one inbox, assigns them automatically, and uses AI to answer the most frequent ones before they reach an agent.
Can tickets be prioritized in the support workspace?
Yes. You can see which tickets repeat, which ones resolve automatically, and which ones need a person.
Can other channels be integrated with the ticket system?
Yes. Email, Slack, and the web chat widget integrate with the ticket inbox so all requests arrive in one place regardless of origin.
What is the agent?
The agent is an AI support agent embedded in your SaaS. It uses documentation and real account state to answer repeated questions before they add load to the team.
Can the agent answer questions using our own documentation?
Yes. The agent uses your docs as the base and combines them with plan, settings, usage, and real account state when the answer depends on the user.
What happens when the AI cannot answer?
The conversation can be passed to a person with the customer context, previous messages, and the question they need help with.
Does the agent replace our support team?
No. The agent reduces repetitive tickets and escalates to a person when judgment is needed.
How much does the agent cost?
Pricing depends on your support volume, setup, and the features you need. The best way to know the right plan is to book a short call.
