When it acts
- When a Make scenario sends it a webhook
- When a ticket is updated in Intake
Connect Make and give the agent the data it’s missing
With Make, you can send the AI agent events, account data and status changes that help it resolve repeat questions.
What it solves
Scattered tools stop being a blind spot
An account’s status is rarely in one place: one piece of data is in the billing panel, another in a spreadsheet, another in an internal tool. Whatever the agent can’t see, a person has to look up. With Make, that data reaches the agent and those questions stop landing on your team.
What it solves
Scenarios that act when something happens
Not everything ends when the agent replies: sometimes you need to create a record, notify someone or update a status in another system. Make triggers that work from what happened in the conversation, so the admin side of the ticket stops being done by hand too.
What it solves
No waiting for an integration to exist
No support tool is going to build an integration with the internal system you developed yourselves. Make fills exactly that gap: the agent works with your system without anyone having to build a custom integration or maintain it afterward.
What it does
What the connection gives the agent and what it does with it
What counts in an integration is what it lets the agent do. This is the data Make brings and what the agent does with it on its own.
What it can do
- Trigger a Make scenario
- Receive variables and decide what to do with them
How Make helps the AI agent
Three concrete things that change your team’s day.
More data from your product
Sync plan, settings, usage or key events from tools that have no dedicated integration.
Automatic alerts on handoff
Create tasks, alerts or updates when the AI agent detects that a person is needed.
Simple setup
Connect flows without requesting a custom integration for every piece of data the agent needs.
How it works
Three steps, and only the first needs a Make admin. You can change the rest later without reconnecting anything.
Authorize the connection
Open the integrations panel, pick Make and authorize access with the account your team already uses. You need admin rights in Make, so if you don’t have them, this is the only step you’ll have to ask someone for.
Choose what the agent sees
Select the channels, events and account fields it can access. Anything you don’t select stays hidden from it, and you can change it anytime without reconnecting.
The agent answers with that data
From the first conversation, the agent checks that data before replying, resolves what it can close on its own and hands the rest to a person, with the case already prepared.
Frequently asked questions
How long does it take to connect Make?
A few minutes. You authorize access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, from either side: by revoking the connection in Intake or removing the permission in Make. The agent stops reading that data right away and keeps answering with everything else.
Does using Make cost extra?
No. Every integration is included in the plan, from €49 a month. There are no add-ons to buy and no per-call charges.
What happens if Make stops responding?
The agent answers with what it does have and, if the question depended on that data, hands the conversation to a person and explains why. It never makes up data it couldn’t look up.
Do I need to know how to code?
No. In Make you build visual scenarios to pass useful data to the AI agent.
Which events can I use?
New conversation, resolved ticket, tag added, account changes or any product event you want to connect.
