When it acts
- When a support ticket is marked as a bug
- When someone on your team asks it to
Connect Jira and stop chasing issue status
When a question uncovers a bug or an improvement, Intake creates a Jira issue with the affected account, what it has already checked and how many support questions it’s causing.
What it solves
No more chasing an issue’s status
"How’s my request going?" is the question most often answered with "let me check". Someone in support finds the issue in Jira, works out which column it’s in and translates that into something the customer understands. The agent does that on its own and replies with the issue’s status as soon as they ask.
What it solves
The issue is created from what was already said
When something needs to reach the product team, half the work is rewriting in Jira what the customer already explained, and details always get lost along the way. The agent creates the issue with the conversation, the steps and the affected account, so whoever picks it up doesn’t have to ask again.
What it solves
Product sees how much each thing weighs
An issue affecting three customers and one affecting twenty get different priorities, but you only know that if someone counts by hand. By linking each conversation to its issue, the number appears on its own: how many customers have reported it, not anyone’s opinion.
What it does
What the connection gives the agent and what it does with it
What counts in an integration is what it lets the agent do. This is the data Jira brings and what the agent does with it on its own.
What it can do
- Create a Jira issue
- Update Jira custom fields
- Sync comments between both tools
How Jira helps the AI agent
Three concrete things that change your team’s day.
Issues with all the details
Intake creates the Jira issue with the conversation and the steps it already checked in your API.
Impact you can see
Repeated conversations help you decide which Jira issue deserves more attention.
The customer stays informed
When the status changes in Jira, Intake can let the customer know without your team doing anything.
How it works
Three steps, and only the first needs a Jira admin. You can change the rest later without reconnecting anything.
Authorize the connection
Open the integrations panel, pick Jira and authorize access with the account your team already uses. You need admin rights in Jira, so if you don’t have them, this is the only step you’ll have to ask someone for.
Choose what the agent sees
Select the channels, events and account fields it can access. Anything you don’t select stays hidden from it, and you can change it anytime without reconnecting.
The agent answers with that data
From the first conversation, the agent checks that data before replying, resolves what it can close on its own and hands the rest to a person, with the case already prepared.
Frequently asked questions
How long does it take to connect Jira?
A few minutes. You authorize access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, from either side: by revoking the connection in Intake or removing the permission in Jira. The agent stops reading that data right away and keeps answering with everything else.
Does using Jira cost extra?
No. Every integration is included in the plan, from €49 a month. There are no add-ons to buy and no per-call charges.
What happens if Jira stops responding?
The agent answers with what it does have and, if the question depended on that data, hands the conversation to a person and explains why. It never makes up data it couldn’t look up.
Does the Jira status sync back?
Yes. Intake follows status changes in Jira to keep the customer informed of progress.
Can I link a support ticket to an existing Jira issue?
Yes. Intake can link several support requests to the same issue so engineering doesn’t get duplicates.
