When it acts
- The customer asks about an order
- Shipment status change
Connect Shopify and stop answering "where is my order?"
"Where is my order?" is the most repeated question in a store, and no article answers it. With Shopify connected the agent looks at that customer order, shipment and return status.
What it solves
"Where is my order?", solved with nobody
It is the most repeated question in any store and the worst served by an article, because the answer changes with every order. The agent checks that person order, shipment and status and replies with the real thing. That is where half a store queue goes, and it stops arriving.
What it solves
Nobody opens the admin to look up an order
Answering that by hand means leaving the inbox, opening Shopify, searching by email, checking the shipment and writing back. Three minutes per ticket that add nothing. The agent reads the same thing on the spot, so that walk between tabs stops existing.
What it solves
Returns stop being a back and forth
A normal return is four messages: the customer asks, someone checks whether they are in time, the customer confirms and someone processes it. The agent can check the terms and the status and, if you grant that permission, start it. What took four turns resolves in one.
What it does
What the connection triggers and what the agent does with it
An integration is not useful for being on the list: it is useful for what it lets the agent do. This is what Shopify puts on the table, and what the agent does with it without anyone watching.
What it can do
- Look up order, shipment and return
- Answer with the real status and hand off when it does not add up
How Shopify helps the agent resolve with context
Three concrete things that change the team day, not a feature list.
The question that keeps coming back
Order status resolves itself, and that is where half a store queue goes.
No copy and paste
Nobody has to open the Shopify admin in another tab to answer a three-second question.
Hands off with the order attached
When a person is needed, the case arrives with the order number and history already inside.
How it works
Three steps, and only the first needs a Shopify admin. The rest you change later without reconnecting anything.
Authorise the connection
You open the integrations panel, pick Shopify and authorise access with the account your team already uses. You need to be an admin in Shopify, so if you are not, this is the only step you will have to ask someone for.
You choose what the agent sees
You tick the channels, events and account fields it can reach. What you do not tick does not exist for it, and you can change that whenever you want without reconnecting anything.
It answers with that context
From the first conversation the agent looks that data up before replying, resolves what it can close on its own and passes to a person what it cannot, with the case already assembled.
Frequently asked questions
How long does connecting Shopify take?
Minutes, not an afternoon. You authorise access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, and from either side: revoking the connection in Intake or withdrawing the permission from Shopify. The agent stops reading that data immediately and keeps answering with the rest.
Does using Shopify cost extra?
No. Every integration sits inside the per-resolved-conversation price: 0.41 EUR on annual billing. There is no add-on to buy and no call meter.
What happens if Shopify stops responding?
The agent answers with what it does have and, if the question depended on that data, hands off to a person explaining why. It never invents the value it could not look up.
Can the agent process a return?
It can look it up and, if you grant that permission, start it. You decide how far it goes.
Does it work with several stores?
Yes. Each store connects separately and the agent resolves with the one that matches that customer.
