When it acts
- When a customer asks about an order
- When a shipment’s status changes
Connect Shopify and stop answering "where is my order?" by hand
"Where is my order?" is the most common question in any store, and no article can answer it. With Shopify connected, the agent checks that customer’s order, shipment and return status.
What it solves
"Where is my order?", answered without your team
It’s the most common question in any store and the one an article handles worst, because the answer changes with every order. The agent checks that person’s order, shipment and status and replies with the facts. That part of the queue stops reaching your team.
What it solves
Nobody opens Shopify to look up an order
Answering that by hand means leaving the inbox, opening Shopify, searching by email, checking the shipment and writing back. That’s three minutes per ticket that add nothing. The agent looks up the same thing instantly, and nobody has to jump between tabs.
What it solves
Returns in one step
A normal return takes four messages: the customer asks, someone checks whether it’s within the return window, the customer confirms and someone processes it. The agent can check the terms and the status and, if you allow it, start the return. What took four messages takes one.
What it does
What the connection gives the agent and what it does with it
What counts in an integration is what it lets the agent do. This is the data Shopify brings and what the agent does with it on its own.
What it can do
- Look up the order, shipment and return
- Answer with the order status and hand anything that doesn’t add up to a person
How Shopify helps the AI agent
Three concrete things that change your team’s day.
The question you get most
The agent answers order status questions, which take up a large share of a store’s support work.
No copy and paste
Nobody has to open Shopify in another tab to answer a three-second question.
The order already attached
When a person is needed, the case reaches them with the order number and history included.
How it works
Three steps, and only the first needs a Shopify admin. You can change the rest later without reconnecting anything.
Authorize the connection
Open the integrations panel, pick Shopify and authorize access with the account your team already uses. You need admin rights in Shopify, so if you don’t have them, this is the only step you’ll have to ask someone for.
Choose what the agent sees
Select the channels, events and account fields it can access. Anything you don’t select stays hidden from it, and you can change it anytime without reconnecting.
The agent answers with that data
From the first conversation, the agent checks that data before replying, resolves what it can close on its own and hands the rest to a person, with the case already prepared.
Frequently asked questions
How long does it take to connect Shopify?
A few minutes. You authorize access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, from either side: by revoking the connection in Intake or removing the permission in Shopify. The agent stops reading that data right away and keeps answering with everything else.
Does using Shopify cost extra?
No. Every integration is included in the plan, from €49 a month. There are no add-ons to buy and no per-call charges.
What happens if Shopify stops responding?
The agent answers with what it does have and, if the question depended on that data, hands the conversation to a person and explains why. It never makes up data it couldn’t look up.
Can the agent process a return?
It can look it up and, if you allow it, start it. You decide how far it goes.
Does it work with several stores?
Yes. Each store connects separately and the agent answers using the one that matches that customer.
