When it acts
- When a document is created or edited
- When the question isn’t covered in the help center
Connect Google Drive and stop maintaining documentation twice
Much of what your team knows sits in Drive documents that never made it to the help center. With Drive connected, the agent reads those documents and answers from them, without anyone moving them somewhere else.
What it solves
What never made it to the help center
Most teams have a document with a procedure only three people know, and it was never published because publishing it took work. With Drive connected, that document answers questions as it is, and whoever is on support stops depending on those three people.
What it solves
A single source to maintain
Copying documentation into the help center leaves two versions, and one of them goes out of date. With Drive connected, you edit the document where you always have and the agent’s answer changes with it, with no migration and nothing to update twice.
What it solves
The folders you choose
The agent sees the folders you share and no others. It has no access to the company’s whole Drive, and removing a folder is as quick as adding it. That lets you start with the obvious, your support procedures, and expand once the team trusts it.
What it does
What the connection gives the agent and what it does with it
What counts in an integration is what it lets the agent do. This is the data Google Drive brings and what the agent does with it on its own.
What it can do
- Read the folders you share with it
- Answer citing the document the information comes from
How Google Drive helps the AI agent
Three concrete things that change your team’s day.
A single source
You edit the document where you always have and the agent’s answer changes with it, with no migration.
What was never published
Internal procedures and product notes that never reached the help center start answering questions.
Permissions you decide
The agent only sees the folders you open to it, not the company’s whole Drive.
How it works
Three steps, and only the first needs a Google Drive admin. You can change the rest later without reconnecting anything.
Authorize the connection
Open the integrations panel, pick Google Drive and authorize access with the account your team already uses. You need admin rights in Google Drive, so if you don’t have them, this is the only step you’ll have to ask someone for.
Choose what the agent sees
Select the channels, events and account fields it can access. Anything you don’t select stays hidden from it, and you can change it anytime without reconnecting.
The agent answers with that data
From the first conversation, the agent checks that data before replying, resolves what it can close on its own and hands the rest to a person, with the case already prepared.
Frequently asked questions
How long does it take to connect Google Drive?
A few minutes. You authorize access and choose what it can see; nothing needs rewriting and no development work is needed to start.
Can I revoke access later?
Yes, from either side: by revoking the connection in Intake or removing the permission in Google Drive. The agent stops reading that data right away and keeps answering with everything else.
Does using Google Drive cost extra?
No. Every integration is included in the plan, from €49 a month. There are no add-ons to buy and no per-call charges.
What happens if Google Drive stops responding?
The agent answers with what it does have and, if the question depended on that data, hands the conversation to a person and explains why. It never makes up data it couldn’t look up.
Does it see my whole Drive?
No. Only the folders you share with it, and you can remove them whenever you want.
What happens when I edit a document?
The agent reads it again, so the answer updates without you doing anything.
