Which languages does an AI agent answer in?
Practically any, and that is the easy part. What shapes the result is not the language the model writes in, it is the language your documentation is in: if you only have articles in English, a customer asking in German gets a translation of your content rather than content written for them. It is usually enough, but it is worth knowing.
Short answer
Practically any, and that is the easy part. What shapes the result is not the language the model writes in, it is the language your documentation is in: if you only have articles in English, a customer asking in German gets a translation of your content rather than content written for them. It is usually enough, but it is worth knowing.
In detail
What it does well with no effort
Detecting the language of the message and answering in it, holding that language across the whole conversation, and finding the right article even when it is written in another language, because search is by meaning rather than by words.
Where the source language shows
In your product-specific terms and in anything legal. A feature name translated on the fly confuses somebody looking at an untranslated interface, and refund conditions or a data policy are not improvised in another language. Those two cases deserve their own article.
The practical decision
Translate the ten most-read articles and the ones touching money or data first, and let the rest resolve by translation. That is an afternoon of work and covers most of the volume; translating the whole catalogue rarely pays off until one specific market genuinely matters.
Terms that come up here
Other questions in this thread
What is the difference between a chatbot and an AI agent?
Where the answer comes from and what it can do with it. A chatbot answers from what is written in your documentation: it handles the questions whose answer is the same for everybody. An agent also reads the account state of whoever is asking and can run actions, so it resolves the questions that depend on that specific customer too.
How long does it take to get an AI support agent running?
Answering from your documentation is a matter of hours, not weeks: what you already publish gets indexed and it starts replying. What takes time is the other half — connecting the reads against your API so it can check the account of whoever is asking — and that depends on your product team, not the vendor. One to two weeks is an honest estimate for having both.
Do I need to integrate all my tools before starting?
No, and it is better not to. With the documentation indexed you already resolve the group of questions that do not depend on the account, and that works on day one with nothing connected. Integrations get added in order of what gets asked most, and normally two or three cover the bulk: subscription state, usage, and the last order or invoice.
Where this question comes from
Intake pricing →