Atención al cliente
Cómo se organiza el soporte de un SaaS que crece: volumen, tiempos, escalados y qué hacer antes de contratar a nadie.
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Why IntakeYour support bill stops growing with your teamHow it worksIt answers, acts and hands offHow pricing worksPer conversation, not per personBuilt for SaaSIntegrations and decisions for one kind of customerInboxConversations with the account stateAI agentResolves before it reaches the teamHand off to a personWhen the agent stops and who picks the case upHelp centerPublic articles the agent answers fromReportsVolume, resolution and response timesMessagesAlerts and surveys before the ticketAll integrationsSlack, WhatsApp, Zendesk and the restAnswersYour articles plus the account stateActionsCalls your API with the permissions you setHandoffPasses the case with the context attachedRepeated topicsGroups what gets asked again and againNew articlesDrafts the piece that is missing
For SaaSResolve tickets with real account state and Actions to your API.For ecommerceResolve orders, returns and refunds with real order data.For dev toolsResolve API, auth and webhook errors with real data.StartupsSupport customers better while your team moves fast.EnterpriseKeep answers consistent across larger teams and customers.Support teamsAnswer faster and reduce repeated work.Product teamsTurn customer conversations into product signals.GTM teamsAlign support, sales, and customer success.Live chat and messagingEngage customers on your website or app.Ticket managementTrack, organize, and resolve conversations in one place.IT service managementConnect support with the tools your team already uses.Knowledge basePower answers with connected knowledge.
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